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Chatbot - LiveChat - AI Chat - Automated 24/7 Support

Chatbots can be tailored to your needs and be an around the clock sales assistant for your business

CUSTOMER SUPPORT

Automated.
24hr Customer Support
Understand what your customers need and answer them automatically, even when you are sleeping. Your chatbot is available 24/7/365 to help direct your clients to the answers they need.
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HUMAN TAKEOVER

Live Chat.
Take control and chat direct
You can easily take over and  chat live with your website visitors. Build up a library of canned responses making it possible to handle multiple chats at once. You decide when you interact with a website visitor, they cannot initiate a live chat session.
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ANALYTICS & INSIGHTS

Insights.
Save user data and interactions
Building a nice experience is great. Perfecting it over time is crucial. Build your own analytics dashboard and refine the customer data and conversations gathered to enhance their user experience.
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Setup costs vary depending on the complexity of pre-built interactions required and we can quote once more information is provided. We can assign as many users as you require with varying levels of access, online training is available to show you how to manage the system, direct support by Totalwebsites may incur cost depending on the request and the time needed to complete. AI Chat is also available through connection with a 3rd party NLP provider. We require that you setup accounts individually with these providers if you wish to utilise these services and any costs they incur are dealt with directly through your account with them. Using more complex aspects like connection to API and setting up webhooks to allow 2 way communication with external services is available but depending on the complexity of what you require, you may have to independantly source your own developers to create and maintain these connections. The chatbot is completely customisable with no branding shown to your website visitors, however, the dashboard and admin areas require you to login to the our supplier's system, any and all support, bugs and feature requests you may have while using this sytem can be directed to them via their support channels.

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